Delivery & Returns

Last updated: 26 August 2026

1. Introduction

At Visualo Studio, every order is carefully prepared and packaged to help ensure it reaches you in great condition.

Below you'll find information about delivery, cancellations, personalised products and what to do if there's a problem with your order.

2. Delivery

For custom orders placed directly with Visualo Studio, the estimated dispatch timescale and any applicable delivery charge will be confirmed before payment is requested.

UK orders are sent using an appropriate postal or courier service. Tracking will be provided where the selected delivery service includes it.

Orders placed through Etsy are subject to the delivery options and charges shown when you place your order.

3. Packaging

Prints are carefully checked and packaged before dispatch to help protect them during transit.

Packaging may vary depending on the size and type of product ordered.

4. International Delivery

If you're outside the UK and would like to place a direct order, please contact Visualo Studio before ordering.

I'll confirm whether delivery to your location is available and provide a delivery quote where possible.

5. Cancellations & Personalised Orders

Please contact Visualo Studio as soon as possible if you wish to cancel an order.

Because personalised products are made specifically for you, they may not qualify for the standard change-of-mind cancellation rights that apply to many online purchases.

For custom design services, if work has already begun at your request, you may be charged for work already completed if you subsequently cancel, where permitted by law.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

6. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or significantly different from what was agreed, please contact Visualo Studio as soon as possible.

Please include your order details and photographs of the item and packaging where appropriate. This will help me investigate the problem and resolve it as quickly as possible.

Your statutory consumer rights are not affected.

7. Delayed or Missing Orders

Delivery estimates are provided in good faith, but delays can occasionally occur after an order has been dispatched.

If your order hasn't arrived within the expected timeframe, please contact Visualo Studio and I'll investigate the delivery where possible.

8. Contact

If you have a question about delivery, returns or an existing order, please contact:

Visualo Studio
Email: hello@visualostudio.com
Website: www.visualostudio.com