These Terms & Conditions apply to orders placed with Visualo Studio through visualostudio.com, by email, through an enquiry form, or by another method agreed directly with us.

Please read these terms before placing an order.

By placing an order with Visualo Studio, accepting a quotation or approving work for production, you agree to these Terms & Conditions.

1. ABOUT VISUALO STUDIO

Visualo Studio is the trading name of Richard Bradley.

Business address:
29 Calder Road
Blackpool
FY2 9TX
United Kingdom

Email: hello@visualostudio.com
Website: visualostudio.com

Visualo Studio is an independent UK design and print studio creating personalised artwork, bespoke prints, pet portraits, keepsakes, wall art and other custom designs.

These terms principally apply where you purchase from us as a consumer, meaning wholly or mainly for purposes outside your trade, business, craft or profession.

If you are purchasing on behalf of a business or for commercial purposes, please tell us before ordering. Separate commercial terms may apply.

2. PLACING AN ORDER

You can contact Visualo Studio through the website, by email or through another agreed communication method.

Submitting an enquiry or custom design request does not by itself create a contract or require you to make a purchase.

For orders placed directly with Visualo Studio, we will normally provide details of:

• the proposed design or product
• print size or format
• price
• any applicable delivery charges
• any additional agreed requirements
• where relevant, an estimated production timescale

A contract is formed when we confirm that we have accepted your order after you have agreed the quotation and, where required, made the requested payment.

We will provide confirmation of your order electronically so that you can retain a copy.

Orders placed through Etsy are also subject to Etsy's applicable terms and policies.

3. CUSTOM DESIGNS

Custom artwork is created based on the information, photographs, wording and instructions that you provide.

We may ask you for additional information before beginning work if this is necessary to understand your requirements.

Where appropriate, you will receive a digital proof of your design before printing.

Nothing will be printed until the final artwork has been approved by you unless we have expressly agreed otherwise.

4. PROOF APPROVAL

You are responsible for checking any proof carefully before approving it.

This includes checking:

• names
• dates
• spelling
• punctuation
• wording
• image choice
• positioning
• colours
• layout
• other personalised details

Approval confirms that you are satisfied with the personalised content, layout and other details shown in the proof.

We will not normally be responsible for an inaccuracy contained in information or material supplied by you and subsequently approved by you, unless that error was introduced by us.

Approval does not affect your statutory rights.

You may still have rights where:

• the finished product differs materially from the approved proof
• the product is faulty
• the product is not as described
• we have failed to exercise reasonable care and skill

5. REVISIONS

Reasonable revisions may be made during the design and proofing process.

The number or extent of revisions included may depend upon the individual project and will normally be discussed as part of your quotation.

If you request substantial changes that go beyond the original agreed brief, additional design work may be chargeable.

Examples may include:

• completely changing the agreed concept
• supplying replacement photographs after substantial work has been completed
• requesting a substantially different design
• changing the required product or dimensions
• requesting extensive additional design work

Any additional charge will be explained to you before that work is carried out.

You will not be charged an additional amount without your agreement.

6. CUSTOMER-SUPPLIED PHOTOGRAPHS AND CONTENT

When you provide photographs, artwork, logos, text or other material to Visualo Studio, you confirm that:

• you own the material, or
• you have permission from the relevant owner or rights holder for us to use it for your order

You must not knowingly ask Visualo Studio to reproduce content that infringes another person's copyright, trade mark, privacy or other legal rights.

We may refuse to use material where we reasonably believe that you do not have permission to use it.

We may also refuse material that is unlawful or that we reasonably consider inappropriate for us to reproduce.

7. PHOTOGRAPH QUALITY

The quality of finished artwork can depend upon the quality of photographs supplied to us.

Clear, well-lit and reasonably high-resolution photographs will generally produce the best results.

Where we believe a supplied image may not produce a satisfactory result, we will aim to tell you before printing where reasonably possible.

However, we cannot guarantee that missing detail can be recreated from very low-quality, heavily compressed, blurred or obscured source photographs.

Any significant limitations identified during the design process will normally be discussed with you before final approval.

8. INTELLECTUAL PROPERTY

Your photographs and other material supplied by you remain yours or the property of their respective rights holders.

To the extent that intellectual property rights arise in original designs or artwork created by Visualo Studio, those rights remain with Visualo Studio unless we expressly agree in writing to transfer them to you.

Purchasing a physical print does not automatically transfer copyright in the underlying artwork.

Unless otherwise agreed in writing, your purchase allows you to display and enjoy the finished artwork for personal, non-commercial purposes.

You must not reproduce, copy, resell, distribute or commercially exploit Visualo Studio artwork without permission where doing so would infringe our intellectual property rights.

Nothing in this section gives Visualo Studio ownership of photographs, logos or other material supplied by you or owned by third parties.

9. PORTFOLIO AND PROMOTIONAL USE

Visualo Studio may wish to show completed work on our website, social media pages, advertising materials or portfolio.

We will not publish customer-supplied photographs, identifying personal information or commissioned artwork for promotional purposes without obtaining separate permission where required.

Declining permission for promotional use will not affect your order.

Where permission has been given, you can contact us if you later want to discuss future use of that material.

10. PRICES

Prices will be confirmed before an order is accepted.

Before you commit to an order, we will provide the total price payable, including any mandatory charges and applicable taxes that can reasonably be calculated at that stage.

Where a charge cannot reasonably be calculated until additional information is known, such as a delivery destination or particular custom requirement, we will explain how that charge will be determined before you place the order.

We will not add unexpected mandatory charges after you have committed to a purchase.

11. PAYMENT

Payment arrangements will be confirmed before your order is accepted.

Depending upon the project, we may require:

• payment in full before work begins
• a deposit
• payment following approval but before printing
• another payment arrangement agreed with you

Where a deposit or advance payment is required, this will be explained before you place the order.

If additional costs arise because you request a significant change to the agreed brief, those costs will be agreed with you before the additional work is carried out.

12. STARTING CUSTOM DESIGN WORK

Some custom orders include design services as well as the production of a physical personalised product.

Where you ask us to begin providing a design service within any statutory cancellation period applicable to a service contract, you are expressly requesting that we begin work during that period.

If you subsequently have a statutory right to cancel the service before it has been fully performed, you may be required to pay a reasonable proportion of the agreed price for work already carried out at your request.

Where the design service has been fully performed following your express request to begin work early and any legally required acknowledgement has been provided, your statutory right to cancel that service may end.

This is separate from your rights regarding faulty or non-conforming goods.

13. PERSONALISED AND BESPOKE PRODUCTS

Many Visualo Studio products are made specifically for individual customers using photographs, names, dates, wording or other personalised requirements.

The normal statutory right to cancel a distance purchase because you have changed your mind does not apply to goods that are:

• made to your specifications
• clearly personalised

For example, a print created specifically using your own pet photograph and name will normally be a personalised product.

This does not remove your statutory rights where a product is:

• faulty
• damaged
• not as described
• materially different from the approved design
• otherwise not in conformity with the contract

If you want to cancel or change a custom order before work has progressed significantly, contact us as soon as possible.

Where reasonably possible, we will try to help.

14. NON-PERSONALISED PRODUCTS

Different cancellation rights may apply where you purchase a standard product that has not been personalised or made to your specification.

Where the statutory distance-selling cancellation right applies, consumers will normally have 14 days from receiving the goods to notify us that they wish to cancel.

After notifying us, the goods must normally be returned within the following 14 days.

Where legally required, we will refund:

• the price paid for the goods
• the standard delivery charge originally paid

Additional amounts paid for an enhanced or premium delivery method do not necessarily have to be refunded beyond the cost of our standard delivery option.

Further information is provided in our Delivery & Returns Policy.

Nothing in these terms restricts any cancellation right provided by law.

15. PRINTING AND COLOUR

We take reasonable care to produce prints that accurately reflect approved artwork.

However, colours can appear differently on different devices because of factors including:

• monitor calibration
• screen brightness
• colour profile
• phone or tablet settings
• differences between illuminated screens and printed materials

A printed product may therefore vary slightly in colour from its appearance on a screen.

Small variations of this nature are a normal feature of digital printing and do not necessarily mean that the product is faulty.

This does not affect your statutory rights where there is a significant defect or where a product is materially different from what was agreed.

16. PRINT SIZE AND CROPPING

Artwork may occasionally require minor cropping or adjustment to fit the dimensions or proportions of the chosen print size.

Where a significant crop or alteration is required, this should normally be visible in the proof supplied for your approval.

Measurements stated for standard paper sizes are approximate industry-standard dimensions.

17. FRAMES

Unless expressly stated otherwise, Visualo Studio prints are supplied unframed.

Frames or room settings shown in website images, mock-ups, portfolio photographs or promotional material may be used to demonstrate how artwork could look when displayed.

A frame shown in a promotional image is not included unless the product description specifically states that a frame is supplied.

18. PRODUCTION TIMES

Production times may vary depending upon:

• the complexity of the design
• how quickly required information is supplied
• how quickly proofs are approved
• availability of printing materials
• current order volumes

Any estimated timescale will be provided in good faith but is not guaranteed unless we have expressly agreed a specific deadline with you.

If you require an item for a particular date, please tell us before placing the order.

19. DELIVERY

Orders will be packaged with reasonable care before dispatch.

Delivery charges and available delivery methods will be explained before you commit to an order where applicable.

Unless another delivery period has been agreed, goods will normally be supplied within the timeframe required by applicable consumer law.

Where no different period has been agreed, this will generally mean delivery without undue delay and no later than 30 days after the contract is entered into.

Estimated delivery dates provided by postal or courier companies are normally estimates rather than guarantees unless a guaranteed service has specifically been purchased.

20. RISK DURING DELIVERY

Where you are purchasing as a consumer, goods normally remain at our risk until they come into the physical possession of:

• you
• another person identified by you to receive them

Different rules may apply if you independently arrange your own carrier rather than using a delivery option offered by us.

21. DELAYED OR LOST DELIVERIES

If a delivery appears to be significantly delayed or lost, please contact us so that we can investigate.

We may need to allow a reasonable amount of time for the carrier to confirm that an item is lost before issuing a replacement or other remedy.

Nothing in this section removes any rights you have under consumer law.

22. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide photographs showing:

• the damaged product
• the packaging
• the postal tube or envelope
• any visible delivery labels

This helps us investigate what happened and make any necessary claim with the delivery provider.

Depending upon the circumstances and your legal rights, we may offer an appropriate:

• replacement
• repair
• reprint
• refund

23. FAULTY OR INCORRECT PRODUCTS

Goods supplied to consumers must comply with applicable consumer law.

Among other things, they must be:

• of satisfactory quality
• fit for any particular purpose that has been agreed
• as described

If a product is faulty, incorrect or materially different from the approved design, contact us at:

hello@visualostudio.com

Your statutory rights may entitle you to remedies including repair, replacement, price reduction or refund depending upon the circumstances.

Nothing in these terms restricts those rights.

24. RETURNS

Personalised or made-to-order products cannot normally be returned simply because you have changed your mind.

This does not affect your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Returns for standard, non-personalised goods will be handled in accordance with applicable consumer cancellation rights.

Further information is available in our Delivery & Returns Policy.

25. REFUSING AN ORDER

We may decline an order before accepting it.

Reasons may include situations where:

• we cannot reasonably produce the requested product
• supplied material may infringe another person's rights
• the requested material is unlawful
• necessary information has not been supplied
• required payment has not been made
• the requested deadline cannot reasonably be met
• we reasonably believe that proceeding with the order would be inappropriate

Declining an enquiry before accepting an order does not create any liability to produce the requested work.

26. CANCELLING AN ACCEPTED ORDER BY VISUALO STUDIO

In unusual circumstances, we may need to cancel an order after accepting it.

This may occur where:

• required materials unexpectedly become unavailable
• equipment failure prevents production
• continuing would involve unlawful use of material
• circumstances beyond our reasonable control prevent completion
• the customer materially breaches the agreed terms of the order

Where we cancel an accepted order for reasons that are not your fault and we have not supplied the relevant goods or services, payments relating to the unfulfilled part of the order will be refunded as appropriate.

27. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a delay or failure to perform an obligation where this results from circumstances genuinely outside our reasonable control.

This may include significant postal disruption, severe weather, failure of essential utilities, widespread technical disruption or other exceptional events.

If such circumstances materially affect your order, we will take reasonable steps to minimise the impact and contact you where appropriate.

Your statutory rights remain unaffected.

28. OUR RESPONSIBILITY TO YOU

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not normally responsible for losses that could not reasonably have been foreseen when the contract was formed.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• consumer rights or other liabilities that cannot legally be excluded or restricted

Nothing in these terms excludes your statutory rights concerning faulty, unsafe, misdescribed or otherwise non-conforming products.

29. BUSINESS CUSTOMERS

If you purchase primarily for business, trade or professional purposes, you are not treated as a consumer for the purposes of many consumer protection laws.

Separate commercial terms, pricing or intellectual property arrangements may therefore apply.

Please tell us before ordering if an order is being placed primarily for commercial purposes.

30. PRIVACY AND PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy.

Information may include:

• your name
• email address
• delivery details
• photographs supplied for custom work
• information contained within an enquiry
• information necessary to fulfil your order

Please read our Privacy Policy for further details about how personal information is collected, used, retained and protected.

31. CUSTOMER REVIEWS AND TESTIMONIALS

Any testimonials or customer reviews published by Visualo Studio are intended to reflect genuine customer feedback.

We will not knowingly publish fabricated customer reviews.

Where a review or endorsement has been provided in connection with a free product, discount, payment or other incentive, this will be disclosed where required.

We may make minor edits to testimonials for spelling, formatting or length provided that doing so does not materially change the meaning of the customer's feedback.

Where a customer's name, photograph or other identifying information is displayed, appropriate permission will be obtained where required.

32. COMPLAINTS

We want customers to be happy with both the design process and finished product.

If something has gone wrong, please contact us first so that we have an opportunity to investigate and resolve the issue.

Email: hello@visualostudio.com

Please provide your name, order details and a description of the issue.

We aim to handle complaints fairly and reasonably.

33. ALTERNATIVE DISPUTE RESOLUTION

If a consumer complaint cannot be resolved through our internal complaints process, we will provide information about an appropriate approved Alternative Dispute Resolution provider where required by law.

We will also tell you whether Visualo Studio is required or willing to use that provider.

Using an Alternative Dispute Resolution provider does not necessarily prevent you from exercising other legal rights available to you.

34. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to:

• our services
• our business practices
• technology
• applicable law

The terms applying to an order will normally be the version in force when the relevant contract was formed.

Updates will not retrospectively remove statutory or contractual rights that you already have.

35. IF PART OF THESE TERMS IS INVALID

If a court or other competent authority finds that part of these terms is unlawful or unenforceable, the remaining provisions will continue to apply.

36. NO WAIVER

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

37. GOVERNING LAW AND COURTS

These Terms & Conditions and contracts between Visualo Studio and consumers are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory consumer protections that apply to you under the law of the part of the UK in which you live.

Nothing in these terms limits any right you may have as a consumer to bring legal proceedings in a court available to you under applicable law.

38. CONTACT

If you have any questions about these Terms & Conditions or an order, please contact:

Visualo Studio
Trading name of Richard Bradley

29 Calder Road
Blackpool
FY2 9TX
United Kingdom

Email: hello@visualostudio.com
Website: visualostudio.com

 

VISUALO STUDIO

Independent design & print studio · United Kingdom

hello@visualostudio.com